When you make an online booking for Marco Polo you are entering into a direct contract with our restaurant’s policy
Marco Polo does not accept multiple booking of tables from one person. One table booking only allowed per customer. If you require more than one table then you must contact restaurant directly by phone or email.
If we are unable to make contact with the phone number/email provided to confirm the booking, then we will cancel the booking.
We require a deposit to be paid or provision of credit card to be charged at busy booking periods. If a deposit or credit card is not provided then the booking will not be accepted and will be cancelled.
You must contact us and pay the appropriate deposit on making the booking.
Are large groups required to pay a deposit in advance?
For group bookings (5 or more), we can request a deposit of up-to €15 per person with a credit/debit card at the time of booking. (During busy seasons, we may require a deposit for all reservations made during this time.)
Please be aware that if you fail to cancel your booking or inform the restaurant of the reduced number of attendees 24 hours prior to the reservation, we reserve the right to charge €15 per person for each “no show”.
Are online or telephone reservations limited?
Marco Polo accepts a limited number of reservations because we welcome walk-ins at any time.
Can customers visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends, bank holidays or special occasions (Easter, Christmas etc..) but we do our best to accommodate our customers on a first come, first served basis. Sadly some customers may be disappointed by the wait and we apologize for that but cannot guarantee a table at busy times. We therefore ask large groups, or those attending for special occasion to book in advance to avoid disappointment
Are you getting “dates crossed out” on the booking calendar ?
Please give the restaurant a call as we may still have space available.
Can you make a reservation by telephone?
Yes of course. However, our telephone lines are extremely busy and we cannot guarantee that you are able to get through immediately. Alternatively, please attend to our restaurant in person to make the reservation.
Can you make a reservation with Facebook?
Yes. However, our operator may not be able to accept every Facebook bookings or may not be able to reply in time for your booking. It would speed up the process if you leave a contact number and email address on your message.
When is my reservation confirmed?
When you use the online system to place a booking at our restaurant, you are making an offer to Marco Polo to accept your booking. Your booking is not complete and legally binding with Marco Polo until such time as you have received a confirmatory email or booking confirmation receipt from our Restaurant accepting your booking details. In order to make any reservation using our service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a table at our restaurant means you have to pay our restaurant, usually at the end of your meal. Marco Polo management reserve the right to require customers to pay for their meal before being seated.
How long is my table reserved for?
Your booking confirmation will secure your table reservation for up to 15 minutes from the reservation time. Thereafter, your reservation will be treated as null and void. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. If some of your guests are running more than 15 min late, then please inform at the reception immediately so that alternative arrangement can be made to accommodate you as soon as your guests arrive.
How long is my table available for?
Your booking ensures that a table will be available to you for a maximum of 2hours, However, this maybe change to 1 hour and 30minutes during our busy times at the manager’s discretion.
Can I bring my own food or drinks to the restaurant?
No food or beverages except those supplied by Marco Polo may be consumed within the premises. If you are having a party at Marco Polo and would like to bring your own cake please inform the receptionist at the time of booking so that the manager can be informed and confirm this is acceptable on the booking confirmation receipt.
Can I make a change to the number of guests attending?
If your numbers are increasing or decreasing, please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability. We will do our best to confirm your booking by phone up to 48 hours prior to the booking.
CANCELLATION AND REFUNDS
Can I cancel my reservation?
If you wish to cancel your booking, please click on “cancel my booking” in your confirmation e-mail. Please be aware that if you fail to give us 24hours notice prior to the reservation for groups of 10 or more, we reserve the right to charge €8 per person for “no show”. Alternatively, you can call the restaurant and cancel the booking over the phone or in person.
Can the restaurant cancel your reservation?
We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the system if we believe that you are misusing the system or if you are in breach of these User Terms. Management reserve the rights to refuse admission even if you have a booking.
How long is my reservation?
We operate a maximum of 2 hours seating policy. During our busy sessions ( weekends, bank holidays and special occasions such as Christmas, Mother’s day etc..) this may be reduced to 1 hour and 30 minutes at the manager’s discretion.
When does my reservation begin?
Time begins from the agreed reservation time and is regardless of the time of arrival. Please therefore ensure that you arrive in plenty of time. If you are a large group, we suggest that all guests arrive at least 5min before your reservation time. Failure to attend the restaurant at the reserved time will result in your deposit being treated as a “no show” fee by the restaurant. When the restaurant is busy, management serve the right to seat you once the majority of your guests have arrived to minimise the risk of your party not being able to finish your meal within the allotted time. The Manager cannot extend the time allocation during busy periods.
SPECIAL DIETARY REQUIREMENTS
I have an allergy, what should I do?
We have allergens information for every dish on our menu, you may also ask your server and we are always happy to help. However, ingredients used in the dishes can be manufactured in factories which handles other allergens. For this reason, and due to the nature of our business, allergen traces may be present in the dishes.
I am a vegan / vegetarian, do you offer dishes suitable for me?
We do offer a wide range of vegetarian dishes on our menu. Marco Polo is not a vegetarian restaurant and do not imply in any literature that we are.
Do you serve Halal meat?
We are not a halal restaurant and we do not hold a halal certification. However, some of our chefs like to source halal meat and will use this in some of our dishes. You may check with our staff before choosing your dish.
LOST AND FOUND PROPERTY
What happens if I lose or have my property stolen in your restaurant?
Marco Polo cannot accept any responsibility for any items lost, damaged or stolen on our premises.
Do you have a cloakroom in your restaurant?
We do not have cloakrooms and cannot look after your valuables for you. We therefore ask our customers not to leave their valuables unattended whilst they are dining at our restaurant.
What happens if any of my property is damaged?
Customers are reminded not to leave their valuables on the table since Marco Polo do not accept any liability for any damage as result of spillages on electronic devices or other valuables. If you wish to charge your phone behind our reception, you are doing so at your own risk, we are not liable for damage caused by any electrical fault.
What happens to lost property?
We do our best to try to return items left on our premises to the rightful owner within 7 days. We cannot guarantee to keep items for longer than this. We will dispose of any remaining items in an environmentally friendly manner where possible. This includes donations to registered charities. Therefore if you have lost something in our restaurant, please get in contact with us as soon as possible.